Feel Vivid offers its customers fast and free transfers for orders over 50 €. For orders under € 50, we charge € 2.90 - € 3.90 for delivery costs per order, depending on whether the order is sent by letter or as a package.
We aim to ship all orders placed before 2pm on the same day. If the delivery is not successful due to force majeure, eg delivery difficulties of the supplier or transport company, the customer is asked to contact Sobat Oy and the problem will be clarified on a case-by-case basis. Smaller orders are shipped in an envelope or shipping box that fits in a standard standard-sized mailbox. If the order does not fit in the mailbox, it will be picked up at the Post's pick-up point chosen by the customer. Larger orders are sent as a postal package to the Post's pick-up point chosen by the customer, and they usually arrive within 1-3 working days. Smaller items delivered with daily mail will usually arrive within 3-4 business days. Orders over € 120 will be delivered free of charge at the agreed time to your door.
From 1 October 2017, Posti will retain parcels for only 7 days at all its pick-up points. Unclaimed packets are then returned to the sender. If the package is not picked up during this time, it will be returned to the sender.
An unclaimed shipment is not a return under the Consumer Protection Act. In such cases, we will automatically charge € 15.00 for postage and handling in connection with the refund.
We reserve the right to cancel an order due to a typographical, typographical or technical problem. Our offers are valid only as long as there is enough stuff.